Shipping Policy

Australian Orders 
 
Due to the impact of COVID-19 on freight services in Australia, shipping costs for all orders have been updated as of 29/04/2020
$10 Flat Rate Shipping for All Australian Orders under $150.00

FREE SHIPPING OVER $150.01

Standard Shipping within Australia is sent by Australia Post Parcel Post service. There is an option at checkout of choosing to send by Express Post with a higher freight rate. Larger parcels will be sent with Fastway Couriers.

 

Orders Outside Australia

Yes, we ship overseas! For orders to New Zealand we have a flat rate of $25, which applies to orders up to 2.2kg. For orders over 2.2kg, the cost is still very reasonable and automatically calculated at the checkout. All import duties and taxes are not included and the responsibility of the customer. All international  orders have a flat rate shipping starting at $35 and are sent by Australia Post.  

Please allow 10-14 days for delivery internationally. If you require express delivery through another carrier or require insurance on your order, please contact us. We can then advise shipping options and confirm any additional costs.

Order Fulfilment

If you require your order by a certain date please leave a note at checkout, if you require priority on an order this can be organised. Alternatively please call us in store (03) 9534 4088 (ext. 1). We advise if you require your order urgently that you select the Express Post service at checkout. Parcel Post generally takes between 2-7 days for delivery within Australia whereas Express Post is next day delivery* (according to Australia Post postcode search, check here if unsure).
*During busy periods this is uncertain. We guarantee to send your order the day it's placed but Australia cannot guarantee next day delivery during busy periods such as Christmas. We do not take responsibility once you have your tracking number. 

Tracking your Order

Tracking numbers for all orders are sent when orders are fulfilled. Please note: we will contact you within 3 days of making your order if there will be any delay with the shipment. Lead times may vary depending on your destination. Please check domestic delivery times with Australia Post and Fastway.

Click and Collect

PLEASE NOTE :  DUE TO OUR RETAIL STORE BEING CLOSED WITH THE CORONAVIRUS WE ARE UNABLE TO OFFER THIS SERVICE AFTER APRIL 9th.  ANY EXISTING CLICK AND COLLECT, WE CAN ARRANGE THESE ORDERS - JUST NEW ONES FROM 2/4/2020

Please also check out our Click and Collect service, where you can order only and pick up in our Fitzroy store at your convenience. Please select the "Collect Instore Fitzroy" option at checkout.  

 

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