Shipping Policy

Australian Orders

$7.50 Flat Rate on Standard Shipping for All Australian Orders. 

Standard Shipping within Australia is sent by Australia Post Parcel Post service. There is an option at checkout of choosing to send by Express Post with a higher freight rate. Larger parcels will be sent with Fastway Couriers.

Free Standard Shipping on All Orders over $75.00.

We offer free standard shipping for any order over $75 within Australia. Freight is automatically removed from checkout when items in your cart reach $75.  Parcels are sent with Australia Post Parcel Post service or Fastway couriers, depending on the size of your parcel. There is an option at checkout of choosing to send by Express Post with a higher freight rate. If you require next day delivery, please contact us via phone or email to arrange rush shipping or courier within Melbourne. 

Orders Outside Australia

Yes we ship overseas! For orders to New Zealand and overseas we have a flat rate of $15, which applies to orders up to 2.2kg. For orders over 2.2kg, the cost is still very reasonable and automatically calculated at the checkout. All international orders are sent by Australia Post. Please allow 10-14 days for delivery internationally.  If you require express delivery through another carrier or require insurance on your order, please contact us.  We can then advise shipping options and confirm any additional costs.

Order Fulfilment

If you require your order by a certain date please leave a note at checkout, if you require priority on an order this can be organised. Alternatively please call us in store (03) 9534 4088 (ext. 1). We advise if you require your order urgently that you select the Express Post service at checkout. Parcel Post generally takes between 2-7 days for delivery within Australia whereas Express Post is next day delivery* (according to Australia Post postcode search, check here if unsure)
*During busy periods this is uncertain. We guarantee to send your order the day it's placed but Australia cannot guarantee next day delivery during busy periods such as Christmas. We do not take responsibility once you have your tracking number. 

Tracking your Order

Tracking numbers for all orders are sent when orders are fulfilled. Please note: we will contact you within 3 days of making your order if there will be any delay with the shipment.  Lead times may vary depending on your destination.  Please check domestic delivery times with Australia Post and Fastway.

http://auspost.com.au/parcels-mail/domestic-delivery-times.html

http://www.fastway.com.au/pricing/quick/quote

Click and Collect

Please also check out our Click and Collect service, where you can order only and pick up in our Fitzroy store at your convenience. Please enter 'COLLECTFITZROY' at the checkout when ordering.

Same Day Delivery 
This service is open to Melbourne customers within the Inner city & surrounds postcode map. The following areas and those directly surrounding them are included. If you do not fall under these please contact us to discuss options with a higher rate. 

MELBOURNE CITY
CARLTON
DOCKLANDS
ELWOOD
FITZROY
FLEMMINGTON
EAST MELBOURNE
SOUTH MELBOURNE
PORT MELBOURNE
SOUTHBANK
PARKVILLE
PORT MELBOURNE
RICHMOND
WEST MELBOURNE
ST KILDA

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