Jobs at Third Drawer Down

WE'RE HIRING! 
We currently have two roles on the go for our Fitzroy team. Please see below, read below, get excited below and email us asap if you are the one. 

FULFILMENT AND CUSTOMER SERVICE GURU (FITZROY)

We are three things; a store, a wholesaler and a design studio.

Our store is an independent concept destination that curate objects from around the world. The stores is our interpretation of the traditional museum or gallery store. We are dedicated to finding the unique. You’ll find objects out of the ordinary, homewares, books, jewellery as well as editions produced by our studio.

Since 2003 we’ve taken some big steps in many directions. Some know us as a store that sells all sorts of eccentric or hard to find objects. Others know us as a wholesaler and design studio that produce artist-licensed objects and bespoke ranges for cultural institutions. Whatever you know us as, we are a lot more!

 

Job Responsibilities

  • Online fulfilment for same day, Express and International online sales
  • The highest level of customer service found anywhere in the world 
  • Ordering shipping courier and postal supplies
  • Wholesale fulfilment in Australia -
  • Maintaining the back end of Fitzroy store
  • Maintain and help to update inventory system
  • Customer relations - help grow our brand by giving both phone and in-store excellent service and anticipate the needs of our industry-related, design savvy customers
  • Contribute fresh ideas for personal online shopping

Job Requirement

  • A minimum of 3+ years in fulfilment and filing 
  • A love for customer service that is communicated both face-to-face and on phone/email
  • An enthusiastic, professional and positive attitude
  • Detail-oriented and strong follow up ability
  • Methodical, with strong attention to detail
  • Proficiency in MS Office Suite, including Excel and Word.
  • Dear Inventory system – not required but amazing if you have experience.

Must be available 3 days a week – 4 hours a day plus overtime in peak season (Christmas and online sale time)

CASUAL RETAIL STAFF MEMBER (FITZROY)

We are three things; a store, a wholesaler and a design studio.

Our store is an independent concept destination that curate objects from around the world. The stores is our interpretation of the traditional museum or gallery store. We are dedicated to finding the unique. You’ll find objects out of the ordinary, homewares, books, jewellery as well as editions produced by our studio.

Since 2003 we’ve taken some big steps in many directions. Some know us as a store that sells all sorts of eccentric or hard to find objects. Others know us as a wholesaler and design studio that produce artist-licensed objects and bespoke ranges for cultural institutions. Whatever you know us as, we are a lot more!

 

Job Responsibilities

  • Build rapport and relationship with our customers and show them the many aspects of our brand - the collections and collaborations with artists and also the curated range of products in our stores.  
  • Create excitement and inspire moments of joy around our brand - give each customer a special experience. Share unique product knowledge about the artists and museums we collaborate with
  • Constantly refresh and replenish products in our stores - helping to create a beautiful, welcoming space in our showrooms.
  • Maintain and help to update product information databases
  • Customer relations - help grow our brand by giving both phone and in-store excellent service and anticipate the needs of our industry-related, design savvy customers
  • Exceed sales targets
  • Contribute fresh ideas for product and in-store events

Job Requirement

  • A minimum of 3+ years in a retail, customer service role
  • A love for customer service that is communicated both face-to-face and on phone/email
  • An enthusiastic, professional and positive attitude
  • Detail-oriented and strong follow up ability
  • Methodical, with strong attention to detail
  • Proficiency in MS Office Suite, including Excel, PowerPoint and Word.
  • Vend POS
  • Interest in art, design, merchandising, styling and tidiness
  • Highly flexible, with availability across a 7 day rota (between 11am-5pm daily) – WEEKEND WORK AVAILABILITY VERY IMPORTANT


Email – info@thirddrawerdown.com



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